SterkerVerf · KvK (Chamber of Commerce) 98343599 · VAT NL005325294B30 · Last updated: 1 July 2026 · Version 1.0
This English version is provided for convenience; if there is any difference, the Dutch version prevails. We keep these terms deliberately clear and fair. They do not affect the rights you always have as a consumer under the law: where the law gives you more protection, the law applies. Any questions? Feel free to call or WhatsApp us on +31 6 87979346.
1.Who we are and definitions
SterkerVerf is a home maintenance and finishing company, specialising in painting, wallpapering and lacquer work, working across the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 98343599 (VAT number NL005325294B30). In these terms we mean by:
- SterkerVerf, "we" or "us": the contractor carrying out the work.
- Client or "you": the party giving us the assignment. A consumer is a client who is not acting in the course of a profession or business. A business client is any other client, including companies and owners' associations (Verenigingen van Eigenaars, VvEs).
- Agreement: the arrangement under which we carry out work for you, usually a contract for work.
- Handover: the moment at which we make the work available to you as completed.
2.Applicability
These terms apply to all our quotes and agreements. We expressly reject the applicability of any purchasing or other terms of a business client, unless we have accepted them in writing. Deviations only apply if we have agreed them with you in writing; in that case the deviating arrangement takes precedence over these terms.
3.Quotes and prices
- Our quote is without obligation and valid for 30 days, unless a different period is stated on it.
- Prices are in euros. For consumers we state prices including VAT; for business clients we may state prices excluding VAT.
- A quote is based on the information and the situation known at that time. If the situation on site turns out to be different (for example a poor surface or extra preparation), we will discuss this with you first.
- Obvious mistakes or clerical errors in a quote do not bind us.
4.The agreement
The agreement is concluded as soon as you accept our quote, or as soon as we start the work with your consent. Wherever possible we confirm the assignment in writing or by email, so that it is clear to both you and us what has been agreed.
5.Cooling-off period for consumers
If, as a consumer, you conclude an agreement with us away from our business premises (for example at your home) or at a distance (by phone or via email), you have the right to withdraw from the agreement within 14 days without giving a reason. This period starts on the day after the agreement is concluded.
- You withdraw by letting us know within 14 days, by email (info@sterkerverf.nl), by phone or in writing. An unambiguous statement is sufficient.
- Would you like us to start the work within the cooling-off period (for example in urgent cases)? Then we ask you for an express request to do so. If you withdraw afterwards all the same, you owe a proportionate amount for the work already carried out at that point. If the work has been fully carried out within the cooling-off period at your request, the right of withdrawal lapses.
This section applies to consumers only. Business clients and owners' associations (VvEs) have no statutory cooling-off period.
6.Carrying out the work
- We carry out the work to the best of our knowledge and skill, and in accordance with the standards of good and sound workmanship.
- Start and handover dates that are mentioned are an indication and never a strict deadline, unless this has been expressly agreed in writing. Weather conditions can delay exterior work.
- You make sure we can work at the agreed time: the space is accessible and as empty as possible, fragile items have been removed or covered, and water and electricity are available.
- The surface must be suitable to work on. If pre-treatment or repair is needed that is not included in the quote, we report this as additional work (see article 7).
7.Additional and reduced work
If the assignment changes during the work, or extra work turns out to be needed, this counts as additional work. Wherever possible we agree additional work with you in advance and invoice it separately. If work is dropped instead, we settle that as reduced work. For consumers we record additional work in writing beforehand wherever possible.
8.Payment
- For smaller jobs you receive the invoice after handover; you pay the full amount within 14 days.
- For larger jobs (with a quoted amount above € 1,500) we ask for a 30% deposit at the start; you pay the remainder within 14 days after handover.
- For large or long-running (business) projects we may invoice in instalments as the work progresses.
- If the quote states different payment arrangements, those take precedence over this article.
- If you do not pay on time, we first send you a reminder. If payment still does not follow, you owe the statutory interest and reasonable collection costs. For consumers we follow the statutory rules on this (starting with a free reminder with a 14-day payment term); for business clients the statutory commercial interest rate applies.
9.Handover
We let you know when the work is ready. You then inspect the work together with us. Minor imperfections that do not stand in the way of using the space are repaired as soon as possible; they are no reason to postpone handover or payment. If you take the work into use, it counts as handed over.
10.Guarantee and defects
You are always entitled to work that has been carried out well and professionally. Your statutory rights remain fully in place; these terms do not limit them.
- If you discover a defect, report it within a reasonable time after you discovered it or could have discovered it, so that we can investigate it and repair it where needed.
- For hidden defects we remain liable after handover in accordance with the law. A claim on this generally becomes time-barred two years after you have complained.
- Our responsibility does not cover defects caused by: the condition of the surface or structure, rising or penetrating damp and condensation, insufficient ventilation, overdue maintenance, work or materials by third parties, materials supplied by you, normal wear and tear, and natural colour change or loss of gloss due to sunlight and ageing.
11.Liability
- Our liability is limited to repairing the defect or, if that is not possible, to at most the invoice amount of the assignment concerned, or the amount our insurance pays out in that case.
- We are not liable for indirect or consequential damage.
- These limitations do not apply if the damage is the result of intent or deliberate recklessness on our part, and not insofar as mandatory law provides otherwise. Towards consumers we never apply these limitations further than the law allows.
12.Force majeure
If force majeure (such as extreme weather, illness or delayed deliveries) temporarily prevents us from performing, the work is postponed. If the force majeure lasts too long, both parties may end the agreement for the part not yet carried out, without us owing any compensation. Work already carried out is settled proportionately.
13.Cancellation and suspension
Do you want to cancel an assignment after the cooling-off period has expired or after the work has started? Then you compensate us for the work already carried out and the costs we have already incurred, such as purchased materials and reserved labour. If you do not keep to the agreements, we may suspend the work until this has been resolved.
14.Complaints and disputes
Not happy about something? Let us know and we will sort it out together. We take every complaint seriously and respond as quickly as possible. If we cannot resolve it together, you can submit the dispute to the competent Dutch court. Dutch law applies to all our agreements.
15.Privacy
We handle your data with care and use it only to prepare your quote, carry out the assignment and stay in touch with you. You can read how we do this in our privacy statement.
16.Final provisions
If a provision of these terms is invalid, the remaining provisions continue to apply; we will replace the invalid provision with a valid one that comes as close to it as possible. We may amend these terms; a current assignment is governed by the version that applied when the agreement was entered into. This is version 1.0 of 1 July 2026.
